Privacy Policy

We collect minimal data necessary to deliver our services effectively and securely. The data we collect is divided into the following categories:

• Discord Account Data: When you log in via Discord OAuth, we collect your Discord User ID, Username, Global Name, and Avatar to personalize your dashboard experience and sync your premium status.
• Server Data: When you invite the bot, we access your Server ID, Server Name, and Channel IDs to operate giveaways, sticky messages, and store bot configurations.
• Payment Information: We do not process credit cards directly. All payments are handled by PayPal. We only retain the Transaction ID, payer email, and purchase timestamp for verification and refund processing.
• Usage & Log Data: We automatically collect device information (IP address, browser type) and interaction logs (commands used, features accessed) to analyze trends, prevent abuse, and improve our service.

The data we collect is used exclusively to operate, maintain, and improve GiveawayX. We never sell your data. Your information helps us to:

• Service Delivery: Authenticate users, apply premium features to the correct servers, and ensure bot commands function as intended.
• Communication: Send important service updates, security alerts, or respond to your support tickets and inquiries.
• Abuse Prevention: Detect and prevent spam, fraud, automated botting, and violations of our Terms of Service.
• Analytics: Understand how users interact with the bot to prioritize feature development and optimize performance.

We do not sell, trade, or rent your personal identification information to anyone. We share data only with essential third-party services required to run GiveawayX:

• Discord Inc.: Our service integrates with the Discord API. Your use of the bot is subject to Discord's Privacy Policy.
• PayPal: Used for processing premium subscription payments securely. PayPal handles your financial data according to its own privacy standards.
• Hosting Providers: Our database and application are hosted on secure third-party servers (e.g., AWS, DigitalOcean) that provide the infrastructure necessary to run the bot 24/7.

We may also disclose your information if legally required to do so by law enforcement or court order, or to protect the rights, property, or safety of GiveawayX and its users.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy.

• Active Accounts: Data is retained as long as your account or server configuration remains active.
• Inactive Data: If a server removes the bot or a user is inactive for over 12 months, we automatically purge the associated configuration data to optimize database performance.
• Deletion Requests: You have the right to request the complete deletion of your data at any time. Upon verified request, we will permanently erase all your personal data from our servers within 30 days.

Our website uses cookies and similar tracking technologies to ensure functionality and improve your user experience. The types of cookies we use include:

• Essential Cookies: Required to maintain your login session and remember your site preferences.
• Security Cookies: Used to prevent Cross-Site Request Forgery (CSRF) attacks and protect your account dashboard.
• Analytics Cookies: Help us understand how visitors interact with our website so we can optimize our interface.

You can control cookies through your browser settings. Disabling cookies may affect some functionalities of our web dashboard.

We take extensive measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
• Access Control: Strict internal access controls ensure that only authorized administrators can access user data.
• Vulnerability Testing: We regularly monitor and test our systems for security vulnerabilities.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have specific rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data (Subject to legal retention requirements).
• Right to Opt-Out: You can opt-out of the collection of personal data for analytics or marketing purposes.

To exercise any of these rights, please contact us through our Discord support server or via the contact details below.

Our service is not directed to individuals under the age of 13 (or the equivalent minimum age in the relevant jurisdiction). In compliance with COPPA and GDPR-K:

• We do not knowingly collect personal information from children under 13.
• If we discover that a child under the required age has provided us with personal data, we will delete such information immediately.
• If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us immediately.

We reserve the right to update or modify this Privacy Policy at any time. When we make changes:

• We will update the "Last Updated" date at the top of this page.
• We will post a notification in our Discord support server for significant changes.
• We encourage you to review this Privacy Policy periodically.

Your continued use of GiveawayX after any modifications constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through the following channels:

• Discord Support Server: Join our server and open a support ticket.
• Email: support@giveawayx.com
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours.