Refund Policy

We offer refunds under specific conditions to ensure fairness for both our users and our service. You may be eligible for a refund if:

• Technical Issues: The bot is completely non-functional for an extended period (over 48 hours) due to errors on our end.
• Accidental Purchase: You accidentally purchased the wrong plan or tier and contacted us within 24 hours.
• Duplicate Payment: You were charged multiple times for the same subscription.
• Service Not Used: You haven't used any premium features and request a refund within 7 days of purchase.

To be eligible for a refund, your request must be submitted within the following timeframes:

• 14-Day Money-Back Guarantee: For new subscribers, we offer a full refund within the first 14 days of your initial purchase.
• Monthly Subscriptions: Must be requested within 7 days of the billing date.
• Annual Subscriptions: Must be requested within 30 days of the billing date.
• Lifetime Licenses: Refunds are only available within 14 days of purchase and require proof of non-use.

Refund requests submitted after these timeframes will be evaluated on a case-by-case basis.

To request a refund, please follow these steps:

• Step 1: Join our Discord Support Server and open a support ticket.
• Step 2: Provide your Discord ID, Transaction ID (from PayPal), and the reason for your refund request.
• Step 3: Our support team will review your request within 24-48 hours.
• Step 4: If approved, the refund will be processed to your original payment method within 5-10 business days.

In certain situations, we may offer partial refunds or pro-rated credits:

• Downgrades: If you downgrade from a higher tier to a lower tier mid-cycle, you will receive a pro-rated credit toward your next billing cycle.
• Early Cancellation: Annual subscribers who cancel early may receive a pro-rated refund for the unused portion of their subscription.
• Service Interruptions: If the service is unavailable for more than 48 hours, we may issue pro-rated credits.

Pro-rated refunds are calculated based on the number of days remaining in your billing cycle.

Refunds are not available in the following situations:

• Change of Mind: You decided you no longer need the bot after using premium features extensively.
• Violation of Terms: Your account or server was banned for violating our Terms of Service.
• Server Removed: You removed the bot from your server and forgot to cancel your subscription.
• Premium Features Already Used: You used premium features (such as advanced giveaways or custom branding) for more than 7 days.
• Third-Party Fees: Any fees charged by PayPal or your bank are non-refundable.

We take chargebacks seriously and have a strict policy regarding them:

• Immediate Suspension: If you file a chargeback, your account and premium access will be immediately suspended.
• No Refunds: Chargebacks automatically forfeit any right to a refund.
• Reinstatement Fee: To reinstate your account after a chargeback, a $25 processing fee will be required.
• Dispute Resolution: We encourage you to contact us first before filing a chargeback. We are committed to resolving any issues amicably.

If you have any questions or need to initiate a refund request, please reach out to us through the following channels:

• Discord Support Server: Join our server and open a support ticket (Fastest response).
• Email: billing@giveawayx.com
• Response Time: We aim to respond to all refund inquiries within 24-48 hours.
• Required Information: Please include your Discord ID, email used for payment, and PayPal Transaction ID.